Dive Right In Scuba knows that our customers value many things, including friendly, professionally trained staff, terrific service and great savings on scuba equipment.  Our Scuba Dive Shop in Illinois thrives on being the best in the Scuba Industry and offering our Scuba and Snorkeling customers the best pricing not only in Illinois, but in the world.  We try hard to keep our prices as low as possible while also offering the best service.  If you see a competitor with a lower price, take advantage of our Low Price Guarantee!  Under the BUY NOW button on every product, you will see a Pricematch form.  Just fill it out, and save some cash!  But we don't stop there. If, within 60 days of your purchase from Dive Right In Scuba, you find the same item advertised by DRIS or another authorized SCUBA dealer for less, show us the ad and we'll give you 100% of the difference as a credit towards your next purchase of scuba diving equipment!  Whether you live in Joliet, Naperville, Chicago, Indiana, or Australia, we will give you the same great service as if you were standing in our store!  

100% Price Protection does not apply to special order products (ie: Products that do not appear on our website)

How does it work?
Well, once we are able to verify the competitors lower price, we will approve the pricematch.  This will send you an email, and the price will automatically change for you to purchase at the new low price. For instance, if we are selling a product for $200 and you find it elsewhere for $180, your price with Dive Right In Scuba will be $180. To take advantage of this promotion and give us a call at 815-267-8400 or use our Price Match form on every product page.

* Be sure that your Pricematch is in your favor as sometimes our Loyalty Points is the better deal vs. a lower upfront price from a competitor.  Pricematches can not be combined with any other sales or promos.  Dive Right In Scuba has the right to decline any pricematch or make a counteroffer.  We typically do NOT pricematch bidding sites like eBay, but you can submit them and maybe we can make it happen!  Pricematching on discontinued items is allowed.

Dive Right In Scuba Price Match Policy is in good spirit and a way for us to communicate with our customers and always make sure they are getting the best deal.  There is never any intention to fool or trick anyone with our policies.  If you feel this policy is inadequate in your situation, please call us at 815-267-8400.

With the whole world now being within a keyboards reach, Dive Right In Scuba will still offer the best Pricing and Service in the Midwest, but we are taking  that and making it available globally!!  If you're able to find another Authorized dealer with a  lower price, we will match and beat it with our above Low Price Guarantee!  So your looking at making a purchase from an Unauthorized, gray market retailer?  Don’t do it!  DRIS will also match those dealers price and you will save money AND get a full manufacturers warranty!  Please allow 24 hours to confirm that the retailer has it in stock.  Whether it’s a local Shop in Aurora, Oswego, Yorkville, Tennessee, or Texas, we will go the extra distance to ensure you get the best pricing with the best service and warranties!

 You can buy with confidence with Dive Right In Scuba!
 

Dive Right In Scuba, Your Premier Scuba Dive Shop in Illinois that works for you, anywhere you are, globally!

Free Ground Shipping with Orders over $75 for US Purchases
Free Super Saver Shipping with Orders over $1000 for International Purchases

* SnapShip

Snapship is now available on select items at Dive Right In Scuba. When you see the SnapShip logo, we will expedite and rush your order out the door with Free 2 Day Shipping in the Continental USA! Look for the logo, and get your products in no time!

We also have some of the best shipping times in the country!  Being centrally located in the US gives us prime placement.  Most orders are to your door, with Standard Freight, in under 4 days!! Most other retailers you have to pay extra shipping costs to get it there that fast.

- Free shipping is NOT valid on Sales items unless your total of non sale items is over $75
- You must pay $75 out of your pocket on NON sales items to receive FREE SHIPPING.  If you use loyalty points, they can not take you below the $75 threshold or you will be charged shipping.  If you have $100 in product, and use $30 in loyalty points, you will not get free shipping because your new total is $70.

Dive Right In Scuba’s Free Shipping will apply to standard ground shipping in the lower 48 States on any order totaling $75 or more(excludes tanks and compressors). If you decide to have expedited shipping, you will be credited the normal ground shipping fee and only pay the difference to the expedited shipping. You will see the option for Free Shipping, if you choose expedited shipping, you will see the normal ground shipping total and before we charge your card, we will add in your free shipping credit and adjust the charges. If you return the product, you will not be credited back for the free shipping.

For product exchanges of a different color, size, or store credit, you can just send your purchase back to Dive Right In Scuba(at your expense) and we will ship you the new product(at our expense), or give you a store credit when the product is received. * Not including Internationan Orders* Not including multiple returns/exchanges

You will notice that when you pick your shipping options, you will be provided with an ETA of arrival for the specified shipping you decide to go with. If you have any questions or need help with deciding which shipping option is the best for getting your product to you on time, please feel free to call us at (815) 267-8400, and we can help you in getting your package in time.

You will be provided with a tracking number when your product ships so you can track the status of your new products. Please remember that UPS does not count weekends into delivery times.

Feel free to call Dive Right In Scuba if you want to ensure we have your product in stock. We try to have all products in stock, but no matter how hard we try, sometimes we run out of an item. We will do everything in our power to ensure your products arrive in time for your trip or dive and to provide you with the service you deserve.

*Please note that if you receive free shipping and return a product, the shipping costs will be deducted on your return invoice. *

International Orders 

Free Ground Shipping with Orders over $1000

60/120-Day Return Policy

At Dive Right In Scuba, we are happy to extend our hassle free return policy to our customers: a 60/120-day Satisfaction Guarantee on ALL of our merchandise.

• If it is within 60 days and the items are in new condition with original packaging, there is a 100% credit or refund* on any item.
• If its within 30 days and the item is used, feel free to send it back and get a full 100% credit towards new equipment!  Thats right, you can send it back and get something different.  What do we do with these returns?  We have a used section on our website that we sell these at a discounted price!  * DRIS can, at our discretion, change this policy depending on the condition of the return.  Meaning, if you beat it up within 30 days and want to return it, you will NOT get a full refund.  
• If it is within 60 days and the items are used, or are not returned with the original packaging, it's not a problem, we will provide you with Loyalty Points for 75% of your products purchase price, that can be used to purchase any other product we sell at Dive Right In Scuba*. * This can be changed at our discretion based on how used or damaged a product is*
• If it is between 60 - 120 days and the items are in new condition, we will provide you with Loyalty Points for 100% of your products purchase price, that can be used to purchase any product we sell at Dive Right In Scuba
• You never need to contact us for a Return Merchandise Authorization (RMA) –Simply return your product to us with the RMA Form, To ensure that your return/exchange is handled in a speedy manner, always include a copy of your receipt. We do recommend calling with any issues to see what the best course of action is, its not always to just send back….so just give us a call and lets figure out the best response!
• If you have bought an item and it needs to be returned, your original shipping charges are non refundable.
• Shipping charges are NOT refundable.  If you received Free Shipping on your order, and return it, the charges for the shipping will come out of your refund.  Shipping is inlcuded if you keep the product, a return voids the free shipping.
• * Certain Items may incure a 10% re-stocking fee(can be higher dependings on custom options or special order).  High dollar items may have a re-stocking fee which covers transaction and shipping charges.  If it is an exchange, there might not re-stocking fee depending on the situation.  We are people too, so we try to make sure it works for everyone depending on what is going on.
• * Custom items do not qualify for a full refund.  If an item doesn't fit, we will do everything to make sure you get a proper fit.  But, on custom items, there can't always be a 100% refund, due to the custom nature of the item.

To return an item, just follow the simple directions below and we’ll take care of the rest!

1. Pack the item(s) securely. All returned products should be in the condition they were received in, as well as in their original packaging. Please remember to include all warranty cards and manuals.
2. Please include the RMA Form with a copy of your receipt.
3. Send your package via UPS, FedEx or insured Parcel Post. (Please note that shipping charges cannot be refunded.) We recommend shipping ALL products back with an Insured Carrier with tracking numbers. This is the only way to track the product to ensure we receive it. Dive Right In Scuba is not responsible for lost or stolen packages due to Shipping Carriers.

In the event of any questions or problems with your order, or if the product received was defective or damaged, please contact our Customer Service Department within 60 days of receipt. We will make every effort to resolve the problem as quickly as possible. Customer Service can be reached at 1-815-267-8400 Monday through Friday 11 am - 9 pm Central Time or by emailing us at [email protected].

Dive Right In Scuba, Your Premier Scuba Dive Shop in Illinois that works for you, anywhere you are, globally!