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Reward Point Program FAQ

 
Please choose from one of the topics below:
  1. What is the Reward Point Program?
    To thank you all for your support and to offer future incentives to you we wanted to give something back, this is why we have launched this great Reward Point Program.

    Our Reward Point Program is as simple as it sounds. While shopping at Dive Right In Scuba you will earn Shopping Points for the money you spend.
    Once earned, you'll be able to use those points to pay for future purchases at Dive Right In Scuba.

    The Reward Point Program began on Tuesday 24 March, 2009 . All purchases made after that date will earn points.
  2. How does the Program work?
    When an order is placed, the total amount of the order (less Shipping and discounts) will be used to calculate the amount of points earned. These points are added to your Shopping Points account as pending points.
    All pending points are listed in your Shopping Points account and will stay there until approved/confirmed by Dive Right In Scuba.

    Once any pending points have been approved, they will be released and your account will be credited with the value of those points. Ready for you to spend on whatever you want.

    You must login to your account in order to view the status of your points.

    During the checkout procces you'll be able to pay for your order with your points balance.

    * in most cases shipping fees and taxes excluded. See refered FAQ for more details.

  3. Points and Values
    Currently, for every $1.00 spent at Dive Right In Scuba you'll earn 2 points!
    For example:
              Product Cost:  $100.00
       Total Points Earned:  200
               Value of Points Earned:  $10.00

    Please note, we reserve the right to make changes to the above rate at any time without prior notice. The rate shown here will always be current.

    Last updated: Thursday 10 March, 2011

     

  4. Redeeming Shopping Points
    If you have a balance in your Shopping Points Account, you can use up to 75% of those points to pay for purchases made at Dive Right In Scuba.
    During the checkout proccess, on the same page that you select a payment method, there will be a box to enter the amount of points you wish to redeem. Enter the amount of points you would like to spend or tick the box to use all available points. Please note, you will still have to select another payment method to cover the balance of your purchase.
    Continue the checkout procedure and at the confirmation page you'll notice that the value of the points redeemed will have been credited towards your order. Once you confirm your order, your Shopping Points account will be updated and the points used deducted from your balance.
    Note that any purchase made by redeeming points will only be rewarded with additional points for the amount spent other then points.
  5. Minimum Points Required
    Currently, no minimum balance is required to redeem your points, but you can only redeem up to 75% of the carts value. Please note, you'll still have to select another payment method to pay the balance due.

    We strongly advise you to check this page often as we may make changes to this policy.

    Last updated: Thursday 19 March, 2009

  6. Minimum Purchase Amount Required
    Currently, no Minimum Purchase Amount required to redeem your points.

    We strongly advise you to check this page often as we may make changes to this policy.

    Last updated: Wednesday 07 December, 2011

  7. Maximum Points Redemptions allowed per order
    A maximum of 100,000 points ($5,000.00) is allowed to redeem per order.  You are also only able to redeem your points up to 75% of the cart value before shipping.  So, if you have $100 in your cart, you can only dedicate $75 in points towards that purchase.

    We strongly advise you to check this page often as we may make changes to this policy.

    Last updated: Tuesday 24 March, 2009

  8. Will I earn points for shipping fees?
    No. When calculating the amount of points earned, the shipping fees are excluded.

    Last updated Thursday 19 March, 2009

  9. Will I earn points for tax fees?
    No. When calculating the amount of points earned, the taxes are excluded.

    We strongly advise you to check this page often as we may make changes to this policy.

    Last updated: Thursday 19 March, 2009

  10. Will I earn points for discounted products?
    No. When calculating the amount of points earned, all items which have been discounted are excluded.

    We strongly advise you to check this page often as we may make changes to this policy.

    Last updated: Thursday 19 March, 2009

  11. Will I earn points when purchases paid with points?
    Yes. Please note, any purchase made by redeeming points will only be rewarded with additional points for the amount spent other then points.

    We strongly advise you to check this page often as we may make changes to this policy.

    Last updated: Thursday 21 April, 2011

  12. Earning Referral Points
    "Word-of-mouth" advertising is the most powerful form of advertising there is.
    Referral Points is based on the idea that we should both benefit from your referrals.
    When referred friend place an order, during the checkout procces on the same page that you select a payment method there will be a box to enter a Referral code . Your Referral code is your registered email address with us.
    When we receive your referred friends completed and approved order, we will reward your Points account with 100 points .
    The more first time orders we receive from your referrals, the more reward points you will receive.

    Last updated: Wednesday 09 March, 2011

  13. Earning Points While writing a Products Review

    Sharing Your Product Reviews will assist us to continually improve our offers and service to you as well as helps others to choose the right products.
    We would like to thank you for any helpful reviews that you give us or our products, therefore for every quality review, we will reward your Points account with $2.50 worth of points.
    Your Review must meet all of the following conditions:
    • Your Reviews must be original.
    • Reviews must be focused and concise on the product under review.
    • Reviews should not duplicate content already published.
    • Be truthful and objective.
    • Reviews should not include posts that have spam, commercial or advertising content or links.
    • Reviews should not abuse, harass, or threaten another's personal safety .
    Dive Right In Scuba reserves the right to refuse or remove any review that does not comply with above conditions.
    Dive Right In Scuba staff reserves the right to correct misspelled words, grammatical errors.
    Dive Right In Scuba is not responsible or liable in any way for ratings and reviews posted by its customers.
    Dive Right In Scuba will only pay $2.50 for your first 3 reviews per month. Every review after 3 will only be credited $1.00. This policy is in place to deter abusers of the system. This rule does not apply if said reviews were of products actually bought from us.

    Last updated: Wednesday 09 March, 2011

  14. Products Restrictions
    Not all manufacturers allow us to give loyalty points on their products.  These are their restrictions, not ours.   If you don't see the Points badge showing how many points are earned, that product doesn't earn points.  Also, some items like Tanks, also don't earn points as they have a very low profit margin.  Sale/discounted, used equipment, also do not earn points.

    We strongly advise you to check this page often as we may make changes to this policy.

    Last updated: Thursday 19 March, 2009

  15. Products on sale Restrictions
    Products that are on sale do not earn loyalty points.

    We strongly advise you to check this page often as we may make changes to this policy.

    Last updated: Sunday 27 November, 2011

  16. Conditions of Use
    • Shopping Points are only available to registered Dive Right In Scuba member's.
    • Shopping Points Reward can only be collected and used with online purchases. and are only validated at Dive Right In Scuba.
    • Points are non-refundable and can't be transferred between member's.
    • Shopping Points are non-transferable or exchangeable for cash under any circumstances.
    • When buying with Points,you will still have to select another payment method if there is not enough in your Shopping Points Account to cover the cost of your purchase.
    • When calculating the amount of points earned. shipping fees and taxes are excluded(unless other.see refered FAQ for more details).
    Please note, we reserve the right to make changes to this policy at any time without prior notice or liability.
  17. When Problems Occur
    For any queries regarding our Reward Point Program, please contact us . Make sure you provide as much information as possible in the e-mail.
  18. Can loyalty points and free shipping be combined?
    When using loyalty points, your sub-total AFTER points must be $75 or above to qualify for free shipping. If sub-total is below the $75 mark and free shipping is selected, your order will be modified to add the correct shipping cost!
  19. When do my loyalty points get credited?
    • Loyalty points are not credited until your order is marked as SHIPPED! No exceptions! If you have points pending due to a referral, your points will be credited as soon as possible.
    • If doing a pricematch, points will not be earned.  We are matching their price, we can't also give Loyalty Points.  Make sure that it's a good deal for you to do a pricematch, most times our Points Program makes the pricing a better deal for you.